Frequently Asked Questions
Will my cat fit?
Small: bag body 15.7 × 13.8 in (40 × 35 cm), for pets up to 7.7 lb (3.5 kg). Large: bag body 17.3 × 15.7 in (44 × 40 cm), for pets up to 15.4 lb (7 kg). Weight is a guideline – check your pet's body size too.
Can my cat escape?
The main compartment closes with a full zipper, and the lion-face head opening has an adjustable elastic drawstring with a toggle. Always supervise your pet.
Is it airline-approved?
No. It's a casual everyday tote, not an airline-approved carrier or a vehicle restraint.
Is it washable?
Yes, it's machine washable cotton canvas. Close the zipper before washing and air dry.
How long does shipping take?
Free US shipping; orders typically arrive in 5–8 business days. See our Shipping Policy.
Can I return it?
Yes – email xulai1218@gmail.com within 30 days of delivery and we'll email you the return address. Items must be unused. Customer pays return shipping unless the item arrived damaged or incorrect, in which case we cover it. See our Refund Policy.
Still have a question?
Contact us.